How long is the delivery time and what is the price for delivery?

Our deliveries of catering equipment take place from day to day and if you order before 10:00, you will often have the item delivered the next day. We have most of our goods in stock, with a few exceptions. Ex. you will find that the many 100 variants we have of steel tables, for example, are not all in stock. If your item is not in stock, we will, shortly after your completed order, contact you with an expected delivery time and an alternative that comes close, for faster delivery. If neither the delivery time nor the alternative can be accepted, you will of course be released from the purchase.

The price of delivery is settled on the basis of the shipping volume that the webshop calculates. Once you have added the desired purchases, the system calculates a shipping price based on the total quantity you have added. Sometimes you will find that you do not get an increased shipping price by adding extra items - if the items can be packed together. You tap on the shopping cart to see the shipping price.

You are also welcome to pick up the item at our warehouse in Ikast. Of course, there is no cost associated with this.

How is the item delivered?

Smaller shipments of equipment for commercial kitchens are handled by GLS / Danish freight forwarders. This is a shipment of between 0 and 30 kg. Shipments over there are shipped by our freight forwarder Danish freight forwarders. Delivery takes place the day after dispatch in the period 08.00 - 16:00. We always ask Danish freight forwarders to contact you 30 minutes before he is at the address. The customer is not entitled to be called up - and we can not issue any guarantee for this. Shipments with Danske Fragtmænd are made via local freight forwarders, who make what is popularly called a curb delivery. Collection or support is not included, but can be purchased BEFORE we send the item. Contact us for a price for your specific task.

For items that are to be sent by freight forwarder, always remember to check the item for any shipping damage BEFORE acknowledging receipt. If there are errors or defects, this will be noted on the consignment note itself, the same applies if the delivery has been exposed to theft. The carrier has been asked to call you 30 minutes before arriving at the address, this service is only a wish and not a requirement. In the case of hidden damage, complaints must also be made immediately after receipt and the fault has been established. Feel free to take pictures of the equipment before moving it. Unpack the equipment before receipt on the consignment note.

According to Danish CMR legislation, it is always the recipient who is responsible for receiving the goods! If the complaint is not made in time, the right to claim defects will lapse.

For each delivery, 5 minutes are included for unloading, if this deadline is exceeded, the forwarding company will be entitled to invoice any. more time used.

Shipping damage to my item - what do I do?

It is important to advertise to the carrier as soon as possible. As a starting point, any freight damage must be reported upon receipt and noted on the consignment note or receipt refused. If this has not happened, a hidden damage claim must be made. Take pictures of the equipment and avoid moving the item, then there is the greatest probability of being able to prove the claim to the freight forwarder. Photos and notification of the damage can be sent to [email protected] with reference to booking no. or delivery address, as well as date of delivery.